Help and contact

Last updated : 26 October 2026

  1. Frequently asked questions

This translation is provided for convenience. The French version prevails.

A question, a problem with a recording, an idea for the app? Write to us at fokuijohanna@gmail.com, with your iPad model and what you were doing when the problem happened. We reply within a few days.

Frequently asked questions

Are my recordings sent anywhere?
No, they stay on your iPad. Only the "High-quality transcription" option sends a temporary copy, deleted after processing. Details in the privacy policy.

How do I get all my data back?
In the app: Settings, then "Export my data".

How do I delete my account?
In the app: Settings, then "Delete my account". Everything is deleted, online and on the iPad.

The recording stopped during a call.
It resumes on its own after the call; the gap is marked in the transcript. Turn on Do Not Disturb during lectures to avoid it.